Contact Details
Legal Operator & Business Details
Legal operator: Milagros Tanner
Trading name: Travel Resolution
Business structure: New Zealand sole trader
Business address: 40 Elan Place, Stanmore Bay, Whangaparāoa 0932, New Zealand
Website: https://www.travelresolution.com/
Service Fee
What to Have Ready
To help us explain the options available, please be ready to describe:
- The airline and general nature of the issue (e.g. flight change, refund query)
- Flight number and approximate travel dates (if relevant)
- Your full name
Do not provide your airline password, one-time code, full payment-card number, passport image, or other sensitive documents through this website or any online form.
Services Provided
- Explaining publicly available airline policies in plain language
- Helping customers understand available options for their situation
- Helping prepare change, cancellation, or refund requests to the airline
- Guiding customers through airline forms and published processes
Travel Resolution does not access airline booking systems or customers' airline accounts. Customers submit requests directly to the airline. We provide independent guidance based on customer-supplied information and publicly available airline policies.
The airline retains complete authority over every decision and outcome. Travel Resolution cannot guarantee approval, availability, refunds, compensation, credits, corrections, or response times.
Contact Your Airline Directly
You can always contact your airline directly at no cost through their official website or published customer service contact information. Travel Resolution is an optional, paid independent service — not a replacement for direct airline contact.