1. Data Controller
The data controller is Milagros Tanner, a New Zealand sole trader trading as Travel Resolution.
Business address: 40 Elan Place, Stanmore Bay, Whangaparāoa 0932, New Zealand
Email: privacy@travelresolution.com
Phone: +1 888 324 0070
2. Information We Collect
We may collect the following personal information when you contact us or submit a form:
- Full name and contact details (phone number)
- General issue category and airline name (optional, as provided in the form)
- IP address, browser type, and device information (collected automatically by web infrastructure)
We do not collect or store raw payment-card numbers, airline passwords, one-time codes, passport images, or other sensitive identity documents through this website or the contact form. Do not submit passwords, one-time codes, full card numbers, passport images, or government IDs through this website, the contact form, or email.
Flight details (flight number, travel dates) may be discussed during a phone consultation after consent is obtained.
3. How We Use Your Information
We use your personal information solely for the following purposes:
- To respond to your enquiry and provide the independent travel-assistance service you have requested and accepted
- To contact you via phone or email regarding your service request
- To comply with legal obligations applicable to New Zealand sole traders
- To improve our services based on general feedback
4. Form Processing — Web3Forms
The contact form on this website is processed by Web3Forms(web3forms.com), a third-party form-processing service. When you submit the form, your submission data (name, phone number, issue category, and consent record) is transmitted to Web3Forms' servers and then forwarded to our email address. Web3Forms may process this data on servers outside New Zealand.
The public access key used in the form is specific to this website. It does not grant access to any private account data. We use Web3Forms' domain-restriction and spam-protection features where supported.
For Web3Forms' own data handling practices, see: web3forms.com/privacy
5. Cookies and Tracking
This website does not use advertising or analytics tracking cookies. No non-essential cookies or third-party tracking scripts are loaded on this website.
The website may use essential session or infrastructure cookies set by the hosting provider or web framework. These are necessary for the website to function and do not identify individual users for advertising purposes.
You can control or disable cookies through your browser settings.
6. How We Share Your Information
We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:
- With Web3Forms for form submission processing (see Section 4)
- With service providers who assist in delivering the specific service you have requested and accepted
- When required by law, court order, or government authority
7. Payment Processing
Travel Resolution does not collect payment through this website. If a customer chooses to proceed with a paid service, the exact service scope, applicable fee, payment recipient, and merchant details will be provided in writing before payment is requested. Customers are not required to make a payment merely by submitting an enquiry form.
Raw payment-card details are never collected through this website, the contact form, or email. Travel Resolution's service fee is entirely separate from any charges applied by the airline.
8. Data Retention
We retain your personal information only for as long as is necessary for the purposes described in this policy — primarily to provide the service you have requested and to comply with our legal obligations under New Zealand law. In practice, enquiry records are retained for a reasonable period to allow us to follow up on service requests and respond to any complaints or disputes. The exact retention period is subject to confirmation by the business operator.
You may request deletion of your data at any time by contacting us at privacy@travelresolution.com.
9. Cross-Border Processing
Web3Forms processes form submissions on servers that may be located outside New Zealand. By submitting the contact form, you acknowledge that your submission data will be transmitted to Web3Forms' servers as described in Section 4.
10. Your Rights
Under the New Zealand Privacy Act 2020 and other applicable laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Withdraw consent for contact at any time
- Lodge a complaint with the New Zealand Privacy Commissioner (privacy.org.nz) or your local data protection authority
To exercise any of these rights, contact us at privacy@travelresolution.com or call +1 888 324 0070.
11. Data Security
We take reasonable steps to protect personal information from unauthorised access, disclosure, or loss. However, no internet transmission or storage method is completely secure, and we cannot guarantee absolute security. We encourage you not to send sensitive information (passwords, card numbers, passport images) through this website or email.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When material changes are made, we will post the revised policy on this page with an updated "Last Updated" date. We encourage you to review this page periodically. Continuing to use the website after a policy update is posted does not constitute legal acceptance of changed terms.